Terms & Conditions

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​​Lighthouse & Beacons

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1. About These Terms

These Terms and Conditions apply to all training services, online training, and training materials provided by Lighthouse & Beacons (“we”, “us”, “our”). By booking training or purchasing materials, you agree to these Terms and Conditions.

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2. Services Provided

We provide mental health training and educational resources, including but not limited to:

• Mental Health First Aid

• Mental Health Awareness training

• Mental Health First Aid for Managers

• Training manuals covering stress and burnout, understanding depression, and anxiety awareness

Services may be delivered in person, online, or in a blended format.

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3. Bookings and Payment

All bookings are subject to availability and confirmation. Payment terms will be agreed at the time of booking. Unless otherwise agreed in writing, full payment must be received prior to the delivery of training or access to training materials.

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4. Cancellations and Rescheduling

Cancellations or requests to reschedule must be made in writing. Any applicable cancellation fees or notice periods will be communicated at the time of booking.
We reserve the right to cancel or reschedule training due to unforeseen circumstances. In such cases, an alternative date or a refund will be offered.

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5. Online Training

For online training, participants are responsible for ensuring they have suitable internet access, equipment, and a private environment where appropriate. We are not responsible for disruption caused by technical issues outside of our control.

Access to online training materials may be time-limited and must not be shared with others unless explicitly agreed.

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6. Training Manuals and Materials

All training manuals, resources, and materials remain the intellectual property of Lighthouse & Beacons. Materials are provided for the purchaser’s use only and must not be copied, reproduced, shared, or distributed without prior written permission.

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7. Use of Information

All training and materials are provided for educational purposes only. They do not constitute medical, psychological, or clinical advice and should not be treated as such. Participants are responsible for seeking appropriate professional support when needed.

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8. Confidentiality

We respect confidentiality during all training sessions. Participants are expected to respect the confidentiality of others and not disclose personal or sensitive information shared during training.

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9. Limitation of Liability

To the fullest extent permitted by law, Lighthouse & Beacons shall not be liable for any loss, damage, or injury arising from participation in training or use of training materials. Nothing in these Terms excludes liability that cannot be excluded under English law.

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10. Accessibility and Inclusion

We are committed to providing inclusive and accessible training. Any reasonable adjustments or support requirements should be communicated in advance where possible.

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11. Data Protection and GDPR

Lighthouse & Beacons complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We will only collect and process personal data necessary for the delivery of our services, including bookings, communication, certification, and legal requirements. Personal data will be stored securely and will not be shared with third parties except where required by law or with your consent.

Participants have the right to access, correct, or request deletion of their personal data. Further details are available in our Privacy Policy.

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12. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. The version in force at the time of booking or purchase will apply.

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13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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